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SolarWinds Service Desk (Samanage) to Salesforce Service Cloud
migration service

Trouble-free , no special expertise or programming required. A complete SolarWinds Service Desk (Samanage) to Salesforce Service Cloud data migration instrument.

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The best SolarWinds Service Desk (Samanage) to Salesforce Service Cloud tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Just decide on what data you need to transfer and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new platform and enjoy the wonders happening.
Data completion
Transfer your help desk records in full to make certain that no ticket has lost critical customer service information.
Automated tool

Scared that you’ll have to use advanced skills to move your info? Don’t be as we made sure that our tool user friendly as possible.

Link the help desks, choose data, click ok, and the migration is ready!

Data dependency

Your customer data migrates complete and we mean it.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our employees have access to your credentials or records.

You can be certain with HDM no hacker attacks will take place.

Record mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service supplier, we work to deliver the best possible migration tool. However, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Salesforce Service Cloud

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right places in Salesforce Service Cloud.

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Sustained relation between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to Salesforce Service Cloud we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Salesforce Service Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Salesforce Service Cloud work

  • Get ready

    Start off by preparing Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from SolarWinds Service Desk (Samanage) to Salesforce Service Cloud.

  • Complete the form with required credentials to make it possible for our data migration tool to fetch records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate small amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Salesforce Service Cloud everything

    When everything's validated, determine a quiet time with the least load on the support department and begin migrating from SolarWinds Service Desk (Samanage) to Salesforce Service Cloud.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Salesforce Service Cloud import

Our team would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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