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SolarWinds Service Desk (Samanage) to RSTickets!Pro
migration service

Extremely easy , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to RSTickets!Pro data migration software.

More details

The best SolarWinds Service Desk (Samanage) to RSTickets!Pro tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick customer info you need to migrate and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target solution and observe the miracle happening.
Data completion
Move your help desk info in full to make sure that no ticket has lost vital customer service details.
Simple and easy procedure

No need to worry about scripting or constantly control each piece of info transferred.

Just attach your source and target, tick what you need to take to a new database and allow the Migration Wizard deal with the remainder.

Data dependency

Your customer data migrates unite and we mean it.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our team members have see your credentials or records.

You may rest assured that with HDM no data breaches are possible.

You’re in control

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to pick what goes where, when it goes, and how.

Our software took user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we strive to propose the best possible migration tool. Yet, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to RSTickets!Pro

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right destinations in RSTickets!Pro.

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Retained connectivity between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to RSTickets!Pro we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to RSTickets!Pro

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to RSTickets!Pro work

  • Get ready

    Sign-up and go to our migration software.

  • Connect SolarWinds Service Desk (Samanage)

    Opt and connect your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Connect RSTickets!Pro

    Grant the right to access your RSTickets!Pro account.

  • Describe your business needs

    Let us understand precisely what elements of your migration you wish to adjust

  • Get your requirements estimated

    We shall investigate your case and get back to you with a the overall cost and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to RSTickets!Pro all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your RSTickets!Pro import

Our team would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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