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SolarWinds Service Desk (Samanage) to Requestor
migration service

Trouble-free , no special know how or programming required. A complete SolarWinds Service Desk (Samanage) to Requestor data migration instrument.

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The best SolarWinds Service Desk (Samanage) to Requestor tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply decide on the records you need to move and set off with the transition immediately.
Easy transition process
No specific expertise required. Just pick what data will go to the target platform and see the magic happening.
Data structure maintenance
Transfer your help desk info in full to ensure that no ticket is missing critical customer service information.
Simple and easy process

No need to worry about coding or constantly control each piece of info transferred.

Just link both platforms, choose what you want to migrate and allow the Migration Wizard do the remainder.

Intact connections

From sender information to phone number connection, all you records will keep their prior connections intact.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive where you left it.

Security is paramount

Information is everything which is why we developed a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

You’re in control

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Helpful and intuitive on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer service, we always want to improve our customer service.

As a company, we want you to experience best possible service, which is why we are constantly putting so much effort to increase the core experience.


Why you should use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to Requestor

Castle gates

Strong safety of your records

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right places in Requestor.

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Sustained connectivity between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to Requestor we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Requestor

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Requestor work

  • Get ready

    Sign-up and go to our migration wizard.

  • Opt and connect your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Connect Requestor

    Give access to your Requestor account.

  • Explain your requirements

    Let us know what aspects of your migration you want to adjust

  • Have your requirements estimated

    We'll research your case and get back to you with a total price and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to Requestor everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Requestor import

Our team would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

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