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SolarWinds Service Desk (Samanage) to Remedy IT Service Management
migration service

Trouble-free , no special skill set or programming required. A complete SolarWinds Service Desk (Samanage) to Remedy IT Service Management data migration tool.

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The best SolarWinds Service Desk (Samanage) to Remedy IT Service Management tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply choose customer info you need to migrate and start the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the target system and observe the miracle happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket has lost essential customer service details.
Simple and easy process

You don’t have to bother about scripting or continuously watch each piece of info moved.

Just attach your source and target, pick what you need to take to a new database and let the tool do the rest for you.

Data maintenance

Your customer data migrates unite and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members have see your credentials or records.

You can rest assured that with HDM no data breaches are possible.

You’re in control

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to pick what goes where, when it goes, and in what order.

Our software took user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a data import service supplier, we aim to offer the best possible migration tool. Yet, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to Remedy IT Service Management

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right destinations in Remedy IT Service Management.

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Retained relation between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to Remedy IT Service Management we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Remedy IT Service Management work

  • Get ready

    Register and go to our migration wizard.

  • Connect SolarWinds Service Desk (Samanage)

    Opt and connect your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Connect Remedy IT Service Management

    Grant access to your Remedy IT Service Management account.

  • Detail your needs

    Let us know what parts of your migration you wish to tweak

  • Have your requirements estimated

    We'll research your application and send you with a price and a scope of tasks.

  • Migrate from SolarWinds Service Desk (Samanage) to Remedy IT Service Management all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Remedy IT Service Management import

Our team would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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