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SolarWinds Service Desk (Samanage) to Polar HelpDesk
migration service

Smooth , no special know how or coding required. A complete SolarWinds Service Desk (Samanage) to Polar HelpDesk data migration tool.

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Your best tool for SolarWinds Service Desk (Samanage) to Polar HelpDesk data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply choose what data you need to move and start the transition right away.
Easy transition process
No specific expertise needed. Just select what data will go to the target system and enjoy the magic happening.
Record structure maintenance
Transfer your help desk info in full to ensure that no ticket has lost essential customer service information.
Easy procedure

No need to worry about scripting or constantly watch each piece of info moved.

Just link both platforms, choose what you want to migrate and allow the tool deal with the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their previous data structure untouched.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive how you left it.

Security is priority

You data is key which is why we created a method that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

You’re in charge

Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer support services, we always strive to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to Polar HelpDesk

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right places in Polar HelpDesk.

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When migrating your data from SolarWinds Service Desk (Samanage) to Polar HelpDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Polar HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to Polar HelpDesk work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect SolarWinds Service Desk (Samanage)

    Choose and connect your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Grant access to your Polar HelpDesk account.

  • Explain your business needs

    Let us know what parts of your migration you need to modify

  • Get your preferences estimated

    We will investigate your case and send you with a total price and a scope of tasks.

  • Migrate from SolarWinds Service Desk (Samanage) to Polar HelpDesk everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Polar HelpDesk import

Our staff would be more than happy to perform a customized migration if you have specific needs.
Get a price estimation

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