Effortless , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to ((OTRS)) Community Edition data migration tool.
You don’t have to bother about scripting or continuously watch each record moved.
Just attach both platforms, choose what you want to take to a new database and let the system deal with the remainder.
Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.
You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you how you expected.
Information is everything which is why we developed a tool that will keep your information safe and sound.
Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.
Pick data that will be moved by using our pre-installed data viewer.
From contacts to tickets to help center solutions, you will be able to pick anything you might actually need.
If you are new to data migrations, worry not. Useful and intuitive on-screen prompts will help you set up an accurate data import.
There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.
Apart from producing great customer service, we always aim to develop our customer service.
As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to improve the general experience.
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with replies, notes and attachments
with images and attachments
We’re recognized for best support,
usability, and high ROI
in cloud migration.
Start with preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from SolarWinds Service Desk (Samanage) to ((OTRS)) Community Edition.
Fill in the form with necessary credentials to make it possible for our data migration tool to retrieve data from your current help desk.
Do the same action to integrate our service with the new help desk and thus make it possible to import the data.
Select the records you want to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences
Test out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
When everything's tested out, find a quiet time with the minimal load on the support staff and begin migrating from SolarWinds Service Desk (Samanage) to ((OTRS)) Community Edition.
We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.
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