SolarWinds Service Desk (Samanage) to osTicket
migration service
Trouble-free , no special skill set or programming required. A complete SolarWinds Service Desk (Samanage) to osTicket data migration software.
SolarWinds Service Desk (Samanage) to osTicket
The best SolarWinds Service Desk (Samanage) to osTicket tool made for you
There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.Save on your time and money
Avoid complex data audit and code development processes. Simply choose customer info you need to migrate and set off with the transition when comfortable.Easy transition process
No specific expertise required. Just choose what data will go to the target system and observe the miracle happening.Data structure maintenance
Transfer your help desk info in full to make sure that no ticket is missing critical customer support details.Automated tool
Worried that you’ll have to use special skills to migrate your customer service data? Worry not as we ensured that our tool interface is as easy to use as it can possibly be.
Connect the platforms, choose records, click ok, and you’re done!
Preserved connections
Starting from the ticket requester to every comment author, your entire database will keep their previous connections untouched.
You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you how you expected.
Data safety is priority
Information is everything which is why we created a system that will keep your customer records safe and sound.
Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.
Data mapping
Select records that will be migrated by using our pre-installed data viewer.
From contacts to tickets to help center solutions, it will be possible to pick just about everything you might actually need.
Guided migration
If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you set up an accurate data import.
There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.
Great service first
Except producing great customer service, we always want to improve our customer service.
As a company, we want you to experience best possible service, which is why we are constantly making great strides to improve the general experience.
Why you should use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to osTicket
Strong safety of your records
The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up being in the right destinations in osTicket.Next
Sustained link between object and people
When migrating your records from SolarWinds Service Desk (Samanage) to osTicket we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from SolarWinds Service Desk (Samanage) to osTicket
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from SolarWinds Service Desk (Samanage) to osTicket work
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Get ready
Start with creating Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from SolarWinds Service Desk (Samanage) to osTicket.
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Connect SolarWinds Service Desk (Samanage)
Fill in the form with requested credentials to make it possible for our data migration tool to fetch data from your current help desk.
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Connect osTicket
Do the same action to integrate our service with the new help desk and thus make it possible to import the information.
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Choose objects
Choose the data you need to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences
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Migrate limited amount of data
Try our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to osTicket everything
Once everything's tested out, find a quiet time with the least load on the support staff and begin migrating from SolarWinds Service Desk (Samanage) to osTicket.
Your data is in good hands
We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert perform your osTicket import
Our team would be more than happy to perform a custom migration in case you have special needs.
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