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SolarWinds Service Desk (Samanage) to office24by
migration service

Effortless , no special know how or programming required. A complete SolarWinds Service Desk (Samanage) to office24by data migration tool.

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Your best tool for SolarWinds Service Desk (Samanage) to office24by data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Just choose customer info you need to move and set off with the transition right away.
Easy transition process
No specific expertise required. Just select what data will go to the new system and observe the magic happening.
Record structure maintenance
Transfer your help desk info in full to make certain that no ticket has lost essential customer support details.
Automated migration

Worried that you’ll have to use advanced skills to move your customer service data? Worry not as we made sure that our tool interface simple to use as possible.

Connect the help desks, select data, click ok, and the migration is ready!

Data maintenance

Your customer info migrates complete , you can take our word.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members can see your credentials or other information.

You may rest assured that with HDM no hacker attacks will take place.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might actually need.

Efficient out-of-the-box solution

In only a few clicks it is possible to pick what goes where, when it starts, and how.

Our software considered customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we aim to offer the most effective migration tool. Yet, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to office24by

Castle gates

Strong safety of your records

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in office24by.

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Sustained connectivity between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to office24by we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to office24by

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to office24by work

  • Prepare

    Sign-up and go to our migration software.

  • Connect SolarWinds Service Desk (Samanage)

    Select and link your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Connect office24by

    Give the right to access your office24by account.

  • Detail your requirements

    Let us know exactly what elements of your migration you want to fine-tune

  • Get your preferences estimated

    We shall analyze your application and get back to you with a price and a scope of tasks.

  • Migrate from SolarWinds Service Desk (Samanage) to office24by all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your office24by import

Our staff would be more than happy to perform a personalized migration if you have specific needs.
Get a price estimation

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