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SolarWinds Service Desk (Samanage) to ngDesk
migration service

Effortless , no special expertise or coding required. A complete SolarWinds Service Desk (Samanage) to ngDesk data migration instrument.

More details

Your best tool for SolarWinds Service Desk (Samanage) to ngDesk data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on the records you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new platform and see the miracle happening.
Record completion
Transfer your help desk data in full to make certain that no ticket is missing vital customer support information.
Simple and easy procedure

You don’t have to bother about scripting or constantly control each piece of info moved.

Just link both platforms, pick what you need to migrate and allow the tool deal with the rest for you.

Intact connections

From sender information to phone number connection, all you records will keep their prior connections maintained.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive how you left it.

Security is paramount

Information is everything which is why we designed a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You’re in charge

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a couple of clicks it will be possible to choose what goes where, when it goes, and in what order.

Our tech engineers took user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service first

Outside of providing great customer service, we always want to develop our customer service.

As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to ngDesk

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in ngDesk.

Next

Sustained relation between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to ngDesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to ngDesk work

  • Prepare

    Sign up and go to our migration service.

  • Pick and link your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Connect ngDesk

    Grant access to your ngDesk account.

  • Clarify your business needs

    Let us understand precisely what aspects of your migration you wish to tweak

  • Have your needs estimated

    We'll research your case and get back to you with a price range and a scope of tasks.

  • Migrate from SolarWinds Service Desk (Samanage) to ngDesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your ngDesk import

Our staff would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

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