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SolarWinds Service Desk (Samanage) to LiveZilla
migration service

Effortless , no special expertise or programming required. A complete SolarWinds Service Desk (Samanage) to LiveZilla data migration instrument.

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Your best tool for SolarWinds Service Desk (Samanage) to LiveZilla data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Just pick what data you need to transfer and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new solution and enjoy the wonders happening.
Record completion
Migrate your help desk records in full to make sure that no ticket is missing critical customer support information.
Automated migration

Scared that you’ll have to use special skills to move your customer service data? Don’t be as we ensured that our tool simple to use as possible.

Connect the platforms, select data, click ok, and you’re done!

Data dependency

Your customer info comes complete , you can take our word.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees can access to your passwords or records.

You may be sure that with HDM no data breaches are possible.

Record mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Useful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we work to deliver the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to LiveZilla

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right places in LiveZilla.

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Maintained connectivity between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to LiveZilla we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to LiveZilla

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to LiveZilla work

  • Prepare

    Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from SolarWinds Service Desk (Samanage) to LiveZilla.

  • Complete the form with requested credentials to allow our data migration tool to access data from your current help desk.

  • Connect LiveZilla

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to LiveZilla everything

    Once everything's tested, find a quiet time with the least load on the support staff and begin migrating from SolarWinds Service Desk (Samanage) to LiveZilla.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
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Let a professional run your LiveZilla import

Our staff would be more than happy to run a custom migration in case you have special requirements.
Get a price estimation

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