SolarWinds Service Desk (Samanage) to LiveChat
migration service
Effortless , no special expertise or coding required. A complete SolarWinds Service Desk (Samanage) to LiveChat data migration software.
SolarWinds Service Desk (Samanage) to LiveChat
Your best tool for SolarWinds Service Desk (Samanage) to LiveChat data migration
No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.Save on resources
Skip the platform analysis and code development processes. Just decide on customer info you need to move and set off with the transition when comfortable.Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new platform and observe the magic happening.Record completion
Move your help desk data in full to make sure that no ticket is missing essential customer support information.Simple and easy process
You don’t have to bother about coding or continuously watch each record transferred.
Just link both platforms, choose what you need to migrate and allow the tool do the rest for you.
Intact connections
Starting from the ticket requester to every comment author, all you records will keep their previous data structure intact.
You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you where you left it.
Data safety is paramount
You data is key which is why we developed a system that will keep your customer records untouched.
Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.
Record mapping
Select records that will be moved by using our pre-installed data viewer.
From contacts to tickets to knowledge base articles, it will be possible to select anything you might ever need.
Simple & effective
In just a couple of clicks it will be possible to pick what goes where, when it starts, and how.
Our tech engineers took user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.
Customer service first
Outside of providing great customer support services, we always want to improve our customer service.
As a team, we want you to experience friendly and helpful service, which is why we are continuously making great strides to enhance the core experience.
Reasons to use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to LiveChat
Strong privacy of your data
The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in LiveChat.Next
Retained association between object and people
When migrating your data from SolarWinds Service Desk (Samanage) to LiveChat we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from SolarWinds Service Desk (Samanage) to LiveChat
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from SolarWinds Service Desk (Samanage) to LiveChat work
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Prepare
Start by creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from SolarWinds Service Desk (Samanage) to LiveChat.
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Link SolarWinds Service Desk (Samanage)
Fill out the form with necessary credentials to make it possible for our data migration tool to fetch records from your current help desk.
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Connect LiveChat
Do the same action to connect our service with the new help desk and thereby make it possible to import the information.
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Choose objects
Select the data you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs
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Migrate limited amount of data
Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to LiveChat everything
Once everything's tested, choose a quiet time with the least load on the support staff and start migrating from SolarWinds Service Desk (Samanage) to LiveChat.
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional run your LiveChat import
Our staff would be more than happy to run a custom migration in case you have specific demands.
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