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SolarWinds Service Desk (Samanage) to Kayako
migration serviceHelp Desk Migration partner of Kayako

Smooth , no special expertise or coding required. A complete SolarWinds Service Desk (Samanage) to Kayako data migration instrument.

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Your best tool for SolarWinds Service Desk (Samanage) to Kayako data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just choose what data you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new system and enjoy the miracle happening.
Record completion
Transfer your help desk records in full to ensure that no ticket has lost critical customer service information.
Effortless process

No need to worry about scripting or continuously control each record transferred.

Just link your source and target, tick what you want to migrate and let the Migration Wizard do the remainder.

Data dependency

Your information migrates complete and we mean it.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our employees have access to your passwords or records.

You may be sure that with HDM no hacker attacks are possible.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Guided migration

If this is your first migration, worry not. Useful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we work to deliver the best possible migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Kayako

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right places in Kayako.

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Sustained connection between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to Kayako we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Kayako

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to Kayako work

  • Prepare

    Start off by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from SolarWinds Service Desk (Samanage) to Kayako.

  • Fill in the form with requested credentials to allow our data migration tool to access records from your current help desk.

  • Connect Kayako

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Kayako everything

    When everything's tested, find a quiet time with the least load on the support team and start migrating from SolarWinds Service Desk (Samanage) to Kayako.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Kayako import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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