SolarWinds Service Desk (Samanage) to Jitbit HelpDesk
migration service

Trouble-free , no special expertise or programming required. A complete SolarWinds Service Desk (Samanage) to Jitbit HelpDesk data migration instrument.

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The best SolarWinds Service Desk (Samanage) to Jitbit HelpDesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply pick customer info you need to transfer and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target solution and observe the wonders happening.
Data completion
Move your help desk info in full to ensure that no ticket has lost vital customer service details.
Easy procedure

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just link your source and target, tick what you need to take to a new database and allow the tool deal with the rest for you.

Data dependency

Your customer data migrates unite and we mean it.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our team members have see your credentials or records.

You may be certain with HDM no data breaches will take place.

You control the process

Take complete control of your customer data with our in-app data mapper. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to pick what goes where, when it goes, and how.

Our tech engineers took customer experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a migration service supplier, we work to propose the best possible migration tool. Yet, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Jitbit HelpDesk

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right destinations in Jitbit HelpDesk.

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Retained association between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to Jitbit HelpDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Jitbit HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Jitbit HelpDesk work

  • Get ready

    Start with setting up Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from SolarWinds Service Desk (Samanage) to Jitbit HelpDesk.

  • Connect SolarWinds Service Desk (Samanage)

    Complete the form with necessary credentials to allow our data migration tool to fetch data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Jitbit HelpDesk all data

    Once everything's tested out, find a quiet time with the least load on the support team and start migrating from SolarWinds Service Desk (Samanage) to Jitbit HelpDesk.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Jitbit HelpDesk import

Our team would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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