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SolarWinds Service Desk (Samanage) to Inmoment Customer Experience (CX)
migration service

Smooth , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to Inmoment Customer Experience (CX) data migration instrument.

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Your best tool for SolarWinds Service Desk (Samanage) to Inmoment Customer Experience (CX) data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply decide on the records you need to transfer and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target platform and see the wonders happening.
Record completion
Move your help desk records in full to make certain that no ticket has lost essential customer support information.
Automated migration

Scared that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we ensured that our tool simple to use as it can possibly be.

Attach the help desks, select data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Security is paramount

You data is everything which is why we designed a method that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

Record mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of providing great customer support services, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Inmoment Customer Experience (CX)

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in Inmoment Customer Experience (CX).

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Retained connectivity between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to Inmoment Customer Experience (CX) we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Inmoment Customer Experience (CX)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to Inmoment Customer Experience (CX) work

  • Prepare

    Register and go to our migration wizard.

  • Connect SolarWinds Service Desk (Samanage)

    Opt and link your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Grant the right to access your Inmoment Customer Experience (CX) account.

  • Outline your business needs

    Let us know what parts of your migration you want to fine-tune

  • Have your needs estimated

    We will investigate your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from SolarWinds Service Desk (Samanage) to Inmoment Customer Experience (CX) everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Inmoment Customer Experience (CX) import

Our staff would be more than happy to run a personalized migration if you have specific demands.
Get a price estimation

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