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SolarWinds Service Desk (Samanage) to Hiver
migration service

Smooth , no special know how or coding required. A complete SolarWinds Service Desk (Samanage) to Hiver data migration tool.

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Your best tool for SolarWinds Service Desk (Samanage) to Hiver data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply decide on customer info you need to migrate and start the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the target platform and observe the miracle happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket is missing essential customer support information.
Effortless process

You don’t have to bother about scripting or constantly watch each record moved.

Just attach both platforms, tick what you need to migrate and allow the Migration Wizard do the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is paramount

You data is everything which is why we developed a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Data mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might actually need.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to pick the data arrangement, when it goes, and in what order.

Our software considered customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Great service first

Apart from providing great customer support services, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to Hiver

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in Hiver.

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Retained association between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to Hiver we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Hiver

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to Hiver work

  • Prepare

    Sign up and go to our migration tool.

  • Choose and link your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Grant access to your Hiver account.

  • Describe your needs

    Let us know exactly what elements of your migration you wish to fine-tune

  • Have your requirements estimated

    We shall research your case and send you with a price range and a scope of tasks.

  • Migrate from SolarWinds Service Desk (Samanage) to Hiver all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Hiver import

Our staff would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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