SolarWinds Service Desk (Samanage) to HelpDesk
migration service
Extremely easy , no special skill set or programming required. A complete SolarWinds Service Desk (Samanage) to HelpDesk data migration instrument.
SolarWinds Service Desk (Samanage) to HelpDesk
The best SolarWinds Service Desk (Samanage) to HelpDesk tool made for you
There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.Save on your time and money
Avoid complex data audit and script development processes. Just choose what data you need to migrate and start the transition immediately.Easy transition process
No specific expertise required. Just pick what data will go to the new system and enjoy the miracle happening.Data structure maintenance
Transfer your help desk info in full to make certain that no ticket is missing vital customer service information.Effortless process
No need to worry about scripting or constantly control each record transferred.
Just link both platforms, choose what you need to take to a new database and let the system deal with the remainder.
Intact connections
From sender information to phone number connection, your entire database will keep their prior data structure maintained.
You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you where you left it.
Security is priority
Information is key which is why we designed a method that will keep your customer records untouched.
Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.
Data mapping
Pick information that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.
Efficient out-of-the-box solution
In only a couple of clicks it is possible to select the data arrangement, when it goes, and in what order.
Our developers took user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.
Great service first
Except producing great customer service, we always aim to improve our customer service.
As a company, we want you to experience best possible service, which is why we are continuously making great strides to increase the core experience.
Why you should use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to HelpDesk
Strong safety of your records
The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is simple to migrate your customer service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in HelpDesk.Next
Sustained link between object and people
When migrating your records from SolarWinds Service Desk (Samanage) to HelpDesk we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from SolarWinds Service Desk (Samanage) to HelpDesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from SolarWinds Service Desk (Samanage) to HelpDesk work
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Get ready
Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from SolarWinds Service Desk (Samanage) to HelpDesk.
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Link SolarWinds Service Desk (Samanage)
Fill in the form with necessary credentials to allow our data migration tool to access data from your current help desk.
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Connect HelpDesk
Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.
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Choose objects
Choose the data you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs
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Migrate limited amount of data
Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
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Migrate to HelpDesk all data
When everything's tested, choose a quiet time with the minimal load on the support staff and begin migrating from SolarWinds Service Desk (Samanage) to HelpDesk.
Your data is in good hands
We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a pro perform your HelpDesk import
Our team would be more than happy to perform a personalized migration in case you have particular needs.
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