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SolarWinds Service Desk (Samanage) to Help Sumo
migration service

Trouble-free , no special expertise or programming required. A complete SolarWinds Service Desk (Samanage) to Help Sumo data migration instrument.

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The best SolarWinds Service Desk (Samanage) to Help Sumo tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Simply decide on the records you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target platform and see the miracle happening.
Data completion
Transfer your help desk data in full to make certain that no ticket has lost vital customer support details.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool interface simple to use as it can possibly be.

Attach the help desks, select data, click ok, and the migration is ready!

Data dependency

Your customer data migrates unite , you can take our word.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our team members can see your passwords or other information.

You may rest assured that with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In only a few buttons to press it will be possible to choose the data arrangement, when it starts, and how.

Our software considered customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we work to propose the most effective migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Help Sumo

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right destinations in Help Sumo.

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Sustained connectivity between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to Help Sumo we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Help Sumo work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect SolarWinds Service Desk (Samanage)

    Choose and link your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Give the right to access your Help Sumo account.

  • Describe your business needs

    Let us understand precisely what parts of your migration you want to modify

  • Get your preferences estimated

    We will investigate your application and get back to you with a price range and a scope of tasks.

  • Migrate from SolarWinds Service Desk (Samanage) to Help Sumo everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Help Sumo import

Our team would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

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