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SolarWinds Service Desk (Samanage) to Groove
migration serviceHelp Desk Migration partner of Groove

Extremely easy , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to Groove data migration tool.

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The best SolarWinds Service Desk (Samanage) to Groove tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply pick customer info you need to transfer and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target solution and observe the wonders happening.
Data completion
Migrate your help desk records in full to ensure that no ticket is missing vital customer support details.
Automated tool

Scared that you’ll have to use special skills to migrate your customer service data? Worry not as we made sure that our tool accessible as possible.

Link the help desks, choose data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

Information is key which is why we created a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

Record mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might ever need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except providing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Groove

Castle gates

Strong security of your information

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in Groove.

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When migrating your records from SolarWinds Service Desk (Samanage) to Groove we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Groove work

  • Get ready

    Start off by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from SolarWinds Service Desk (Samanage) to Groove.

  • Connect SolarWinds Service Desk (Samanage)

    Complete the form with necessary credentials to make it possible for our data migration tool to access records from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be migrated according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Groove everything

    Once everything's validated, choose a quiet time with the minimal load on the support department and start migrating from SolarWinds Service Desk (Samanage) to Groove.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Groove import

Our team would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation

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