SolarWinds Service Desk (Samanage) to Groove
migration service
Extremely easy , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to Groove data migration tool.
SolarWinds Service Desk (Samanage) to Groove
The best SolarWinds Service Desk (Samanage) to Groove tool made for you
There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.Save on your time and money
Skip complex data audit and tool development processes. Simply pick customer info you need to transfer and start the transition when comfortable.Effortless migration
No special knowledge or skill required. Just select what data will go to the target solution and observe the wonders happening.Data completion
Migrate your help desk records in full to ensure that no ticket is missing vital customer support details.Automated tool
Scared that you’ll have to use special skills to migrate your customer service data? Worry not as we made sure that our tool accessible as possible.
Link the help desks, choose data, click ok, and you’re done!
Intact data links
Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.
You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you how you left it.
Data safety is paramount
Information is key which is why we created a tool that will keep your data intact.
Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.
Record mapping
Choose data that will be migrated by using our pre-installed data viewer.
From contacts to tickets to help center articles, you will be able to select anything you might ever need.
Guided migration
If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen prompts will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Good service first
Except providing great customer service, we always aim to improve our customer service.
As a team, we want you to enjoy friendly and helpful service, which is why we are always making great strides to improve the core experience.
Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Groove
Strong security of your information
The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in Groove.Next
Maintained link between object and people
When migrating your records from SolarWinds Service Desk (Samanage) to Groove we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from SolarWinds Service Desk (Samanage) to Groove
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from SolarWinds Service Desk (Samanage) to Groove work
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Get ready
Start off by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from SolarWinds Service Desk (Samanage) to Groove.
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Connect SolarWinds Service Desk (Samanage)
Complete the form with necessary credentials to make it possible for our data migration tool to access records from your current help desk.
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Link Groove
Do the same action to connect our service with the new help desk and thus make it possible to import the data.
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Choose objects
Select the information you want to migrate and set the ticket fields mapping, so the data could be migrated according to your needs
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Migrate limited amount of data
Test out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to Groove everything
Once everything's validated, choose a quiet time with the minimal load on the support department and start migrating from SolarWinds Service Desk (Samanage) to Groove.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a pro run your Groove import
Our team would be more than happy to run a customized migration in case you have particular requirements.
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