SolarWinds Service Desk (Samanage) to Gorgias
migration service

Trouble-free , no special expertise or coding required. A complete SolarWinds Service Desk (Samanage) to Gorgias data migration instrument.

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Secure and Reputable
Your passwords along with records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.
Full & Precise
We've considered all significant peculiarities of different helpdesks to let you accurately and efficiently migrate large loads of information

Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Gorgias

Strong security of your records

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right destinations in Gorgias.

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Maintained connectivity between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to Gorgias we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from SolarWinds Service Desk (Samanage) to Gorgias

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from SolarWinds Service Desk (Samanage) to Gorgias work

  • Get ready

    Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from SolarWinds Service Desk (Samanage) to Gorgias.

  • Connect SolarWinds Service Desk (Samanage)

    Fill out the form with required credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Gorgias all data

    Once everything's validated, find a quiet time with the least load on the support team and begin migrating from SolarWinds Service Desk (Samanage) to Gorgias.


Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
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During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Gorgias import

Our team would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

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Help Desk Migration service


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