SolarWinds Service Desk (Samanage) to Gorgias
migration service
Trouble-free , no special expertise or coding required. A complete SolarWinds Service Desk (Samanage) to Gorgias data migration instrument.
SolarWinds Service Desk (Samanage) to Gorgias
The best SolarWinds Service Desk (Samanage) to Gorgias tool made for you
There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.Save on your time and money
Skip the system analysis and script development processes. Just decide on customer info you need to move and set off with the transition when comfortable.Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new platform and observe the magic happening.Data completion
Migrate your help desk info in full to make certain that no ticket is missing vital customer service details.Easy procedure
No need to worry about coding or continuously control each record transferred.
Just attach both platforms, tick what you want to migrate and allow the Migration Wizard deal with the rest for you.
Intact data links
Starting from the ticket requester to every comment author, your entire database will keep their prior data structure untouched.
You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you where you expected.
Data safety is priority
You data is key which is why we created a tool that will keep your information safe and sound.
Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.
Record mapping
Pick information that will be moved by using our built-in data viewer.
From contacts to tickets to help center solutions, it will be possible to pick anything you might ever need.
Step-by-step instructions
If this is your first migration, worry not. Useful and simplified on-screen prompts will help you migrate your information accurately.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Customer service first
Except producing great customer support services, we always strive to develop our customer service.
As a company, we want you to have the friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.
Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Gorgias
Strong security of your records
The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right destinations in Gorgias.Next
Maintained connectivity between object and people
When migrating your records from SolarWinds Service Desk (Samanage) to Gorgias we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from SolarWinds Service Desk (Samanage) to Gorgias
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from SolarWinds Service Desk (Samanage) to Gorgias work
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Get ready
Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from SolarWinds Service Desk (Samanage) to Gorgias.
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Connect SolarWinds Service Desk (Samanage)
Fill out the form with required credentials to make it possible for our data migration tool to fetch data from your current help desk.
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Link Gorgias
Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.
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Select objects
Choose the records you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to Gorgias all data
Once everything's validated, find a quiet time with the least load on the support team and begin migrating from SolarWinds Service Desk (Samanage) to Gorgias.
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your Gorgias import
Our team would be more than happy to run a personalized migration in case you have particular demands.
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