SolarWinds Service Desk (Samanage) to Freshservice
migration service Help Desk Migration partner of Freshservice

Smooth , no special know how or programming required. A complete SolarWinds Service Desk (Samanage) to Freshservice data migration software.

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Risk-free and Reliable
Your passwords as well as data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to begin the the migration.
Optimal & Accurate
We've tackled all key peculiarities of various helpdesks to let you accurately and efficiently migrate large volumes of data

Reasons to use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to Freshservice

Strong privacy of your information

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in Freshservice.

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Retained connection between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to Freshservice we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from SolarWinds Service Desk (Samanage) to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from SolarWinds Service Desk (Samanage) to Freshservice work

  • Prepare

    Start off by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from SolarWinds Service Desk (Samanage) to Freshservice.

  • Complete the form with necessary credentials to make it possible for our data migration tool to fetch records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be migrated according to your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshservice everything

    When everything's validated, find a quiet time with the minimal load on the support team and start migrating from SolarWinds Service Desk (Samanage) to Freshservice.


Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
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During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Freshservice import

Our staff would be more than happy to perform a customized migration in case you have particular requirements.
Get a price estimation

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Help Desk Migration service


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