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SolarWinds Service Desk (Samanage) to FocalScope
migration service

Extremely easy , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to FocalScope data migration instrument.

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The best SolarWinds Service Desk (Samanage) to FocalScope tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Just decide on customer info you need to transfer and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new platform and observe the wonders happening.
Data completion
Move your help desk data in full to make certain that no ticket is missing vital customer support information.
Easy process

You don’t have to bother about coding or continuously control each record transferred.

Just attach your source and target, tick what you need to take to a new database and allow the system deal with the remainder.

Data dependency

Your customer data comes complete , you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind thick walls. Not even all our team members can access to your credentials or other information.

You can rest assured that with HDM no data breaches are possible.

Record mapping

Pick information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Simple & effective

In only a couple of clicks it will be possible to pick what goes where, when it starts, and in what order.

Our software took user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a migration service supplier, we work to propose the most effective migration tool. Yet, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to FocalScope

Castle gates

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right places in FocalScope.

Next

When migrating your records from SolarWinds Service Desk (Samanage) to FocalScope we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to FocalScope work

  • Get ready

    Sign up and go to our migration wizard.

  • Select and link your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Connect FocalScope

    Give access to your FocalScope account.

  • Detail your business needs

    Let us know what aspects of your migration you want to tweak

  • Have your requirements estimated

    We shall analyze your application and get back to you with a price and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to FocalScope all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your FocalScope import

Our team would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

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