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SolarWinds Service Desk (Samanage) to DualDesk
migration service

Smooth , no special expertise or programming required. A complete SolarWinds Service Desk (Samanage) to DualDesk data migration tool.

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Your best tool for SolarWinds Service Desk (Samanage) to DualDesk data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just decide on what data you need to transfer and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new platform and enjoy the wonders happening.
Record completion
Move your help desk info in full to make certain that no ticket is missing critical customer service details.
Effortless procedure

You don’t have to bother about coding or constantly control each record transferred.

Just attach both platforms, choose what you need to migrate and allow the Migration Wizard deal with the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their prior data structure untouched.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Security is paramount

Information is key which is why we created a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Record mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might actually need.

Simple & effective

In only a couple of clicks it will be possible to select what goes where, when it goes, and how.

Our tech engineers considered user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Apart from providing great customer service, we always aim to develop our customer service.

As a team, we want you to have the best possible service, which is why we are constantly making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to DualDesk

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right destinations in DualDesk.

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Retained relation between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to DualDesk we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to DualDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to DualDesk work

  • Prepare

    Sign-up and go to our migration wizard.

  • Select and connect your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Connect DualDesk

    Grant the right to access your DualDesk account.

  • Clarify your requirements

    Let us know exactly what aspects of your migration you want to tweak

  • Get your preferences estimated

    We shall investigate your case and get back to you with a cost and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to DualDesk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your DualDesk import

Our staff would be more than happy to run a personalized migration in case you have special demands.
Get a price estimation

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