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SolarWinds Service Desk (Samanage) to Deskpro
migration service

Extremely easy , no special skill set or programming required. A complete SolarWinds Service Desk (Samanage) to Deskpro data migration instrument.

More details

The best SolarWinds Service Desk (Samanage) to Deskpro tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply pick the records you need to move and set off with the transition right away.
Easy transition process
No specific expertise required. Just pick what data will go to the target solution and see the magic happening.
Data structure maintenance
Transfer your help desk data in full to make sure that no ticket has lost critical customer service details.
Easy process

You don’t have to bother about scripting or continuously control each record transferred.

Just link your source and target, choose what you need to take to a new database and let the Migration Wizard do the remainder.

Data maintenance

Your customer data migrates unite and we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our employees have see your passwords or other information.

You may be sure that with HDM no data breaches will take place.

Data mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might ever need.

Efficient out-of-the-box solution

In only a few buttons to press you will be able to choose the data arrangement, when it starts, and how.

Our developers took customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we work to deliver the best possible migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to Deskpro

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right destinations in Deskpro.

Next

When migrating your records from SolarWinds Service Desk (Samanage) to Deskpro we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Deskpro

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Deskpro work

  • Get ready

    Start by creating Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from SolarWinds Service Desk (Samanage) to Deskpro.

  • Connect SolarWinds Service Desk (Samanage)

    Fill out the form with required credentials to permit our data migration tool to access information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Deskpro everything

    When everything's validated, determine a quiet time with the least load on the support staff and start migrating from SolarWinds Service Desk (Samanage) to Deskpro.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Deskpro import

Our team would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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