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SolarWinds Service Desk (Samanage) to Deskero
migration service

Extremely easy , no special skill set or programming required. A complete SolarWinds Service Desk (Samanage) to Deskero data migration software.

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The best SolarWinds Service Desk (Samanage) to Deskero tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Just choose customer info you need to move and set off with the transition right away.
Simple transition process
No tech expertise required. Just choose what data will go to the new system and observe the magic happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket is missing critical customer support details.
Automated tool

Scared that you’ll have to use special skills to move your customer service data? Worry not as we made sure that our tool interface user friendly as possible.

Attach the platforms, select data, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial connections maintained.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is paramount

Information is everything which is why we designed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Data mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might actually need.

Guided migration

If this is your first migration, worry not. Helpful and simplified on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer service, we always aim to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to Deskero

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right destinations in Deskero.

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Retained relation between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to Deskero we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Deskero

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Deskero work

  • Get ready

    Register and go to our migration wizard.

  • Pick and link your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Connect Deskero

    Give access to your Deskero account.

  • Detail your business needs

    Let us understand precisely what components of your migration you want to tweak

  • Have your needs estimated

    We'll investigate your case and get back to you with a total price and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to Deskero all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Deskero import

Our team would be more than happy to perform a custom migration in case you have special needs.
Get a price estimation

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