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SolarWinds Service Desk (Samanage) to CallTaker
migration service

Smooth , no special knowledge or coding required. A complete SolarWinds Service Desk (Samanage) to CallTaker data migration software.

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Your best tool for SolarWinds Service Desk (Samanage) to CallTaker data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just pick the records you need to move and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new solution and see the magic happening.
Record completion
Move your help desk info in full to ensure that no ticket has lost vital customer service information.
Automated migration

Worried that you’ll need advanced skills to move your info? Don’t be as we made sure that our tool interface user friendly as it can possibly be.

Connect the platforms, select records, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive where you expected.

Security is priority

You data is key which is why we developed a method that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You’re in charge

Take complete control of your customer data with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a few clicks you will be able to choose what goes where, when it starts, and in what order.

Our software considered user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Outside of producing great customer support services, we always want to develop our customer service.

As a team, we want you to experience best possible service, which is why we are constantly putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to CallTaker

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right places in CallTaker.

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Retained connection between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to CallTaker we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to CallTaker

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to CallTaker work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect SolarWinds Service Desk (Samanage)

    Select and connect your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Connect CallTaker

    Give access to your CallTaker account.

  • Describe your requirements

    Let us understand precisely what parts of your migration you need to modify

  • Get your requirements estimated

    We will research your case and send you with a the overall cost and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to CallTaker all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your CallTaker import

Our staff would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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