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SolarWinds Service Desk (Samanage) to Brand Embassy
migration service

Smooth , no special knowledge or coding required. A complete SolarWinds Service Desk (Samanage) to Brand Embassy data migration software.

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Your best tool for SolarWinds Service Desk (Samanage) to Brand Embassy data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just choose the records you need to migrate and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new system and see the miracle happening.
Record completion
Migrate your help desk info in full to ensure that no ticket has lost critical customer service information.
Effortless procedure

You don’t have to bother about coding or continuously control each record moved.

Just attach both platforms, choose what you need to take to a new database and let the Migration Wizard deal with the rest for you.

From sender information to phone number connection, all you records will keep their initial data structure maintained.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

You data is key which is why we designed a system that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Record mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might ever need.

Simple & effective

In just a few clicks it is possible to choose the data arrangement, when it goes, and how.

Our developers took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except providing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Brand Embassy

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right places in Brand Embassy.

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When migrating your data from SolarWinds Service Desk (Samanage) to Brand Embassy we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Brand Embassy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to Brand Embassy work

  • Prepare

    Sign-up and go to our migration service.

  • Connect SolarWinds Service Desk (Samanage)

    Select and connect your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Grant the right to access your Brand Embassy account.

  • Outline your business needs

    Let us understand precisely what parts of your migration you want to fine-tune

  • Get your needs estimated

    We'll analyze your application and get back to you with a price range and a scope of tasks.

  • Migrate from SolarWinds Service Desk (Samanage) to Brand Embassy all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Brand Embassy import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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