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SolarWinds Service Desk (Samanage) to BOSSDesk
migration service

Trouble-free , no special know how or programming required. A complete SolarWinds Service Desk (Samanage) to BOSSDesk data migration tool.

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The best SolarWinds Service Desk (Samanage) to BOSSDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just choose the records you need to migrate and start the transition when comfortable.
Simple transition process
No tech expertise required. Just select what data will go to the new system and see the miracle happening.
Data structure maintenance
Move your help desk info in full to make certain that no ticket has lost vital customer support details.
Automated tool

Worried that you’ll have to use advanced skills to move your customer service data? Worry not as we made sure that our tool is as easy to use as possible.

Connect the platforms, choose records, click ok, and the migration is ready!

Data maintenance

Your customer data migrates complete , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our team members can see your credentials or records.

You can be sure that with HDM no hacker attacks are possible.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might actually need.

Efficient out-of-the-box solution

In only a few clicks it is possible to choose what goes where, when it goes, and in what order.

Our developers considered user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service supplier, we aim to propose the most effective migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to BOSSDesk

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in BOSSDesk.

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Retained connectivity between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to BOSSDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to BOSSDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to BOSSDesk work

  • Get ready

    Start with preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from SolarWinds Service Desk (Samanage) to BOSSDesk.

  • Connect SolarWinds Service Desk (Samanage)

    Fill in the form with requested credentials to make it possible for our data migration tool to access data from your current help desk.

  • Connect BOSSDesk

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to BOSSDesk everything

    Once everything's tested out, find a quiet time with the minimal load on the support staff and begin migrating from SolarWinds Service Desk (Samanage) to BOSSDesk.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your BOSSDesk import

Our team would be more than happy to perform a personalized migration if you have particular needs.
Get a price estimation

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