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SolarWinds Service Desk (Samanage) to bold360
migration service

Effortless , no special skill set or coding required. A complete SolarWinds Service Desk (Samanage) to bold360 data migration software.

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Your best tool for SolarWinds Service Desk (Samanage) to bold360 data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Simply decide on the records you need to move and set off with the transition right away.
Effortless transition process
No special expertise needed. Just choose what data will go to the target platform and see the magic happening.
Record structure maintenance
Migrate your help desk data in full to make certain that no ticket has lost critical customer support information.
Simple and easy process

You don’t have to bother about coding or continuously watch each record transferred.

Just link your source and target, pick what you need to take to a new database and allow the Migration Wizard deal with the remainder.

Data maintenance

Your information migrates unite , you can take our word.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our employees can access to your credentials or other information.

You can be sure that with HDM no data breaches will take place.

Data mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Efficient out-of-the-box solution

In just a few buttons to press it will be possible to choose what goes where, when it starts, and in what order.

Our developers took customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer priority

As a data import service provider, we strive to deliver the most effective migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to bold360

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right places in bold360.

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Maintained connectivity between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to bold360 we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to bold360

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to bold360 work

  • Prepare

    Sign up and go to our migration service.

  • Connect SolarWinds Service Desk (Samanage)

    Opt and link your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Connect bold360

    Give access to your bold360 account.

  • Express your business needs

    Let us understand precisely what components of your migration you want to adjust

  • Have your preferences estimated

    We shall analyze your application and send you with a price range and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to bold360 everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your bold360 import

Our staff would be more than happy to perform a personalized migration if you have special demands.
Get a price estimation

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