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SolarWinds Service Desk (Samanage) to Awesome Support (WordPress)
migration service

Extremely easy , no special expertise or programming required. A complete SolarWinds Service Desk (Samanage) to Awesome Support (WordPress) data migration software.

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The best SolarWinds Service Desk (Samanage) to Awesome Support (WordPress) tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just decide on customer info you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the new platform and observe the magic happening.
Data completion
Transfer your help desk info in full to make sure that no ticket is missing critical customer support information.
Simple and easy process

No need to worry about coding or constantly control each record transferred.

Just link both platforms, pick what you need to migrate and let the system deal with the rest for you.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their previous data structure intact.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is paramount

Information is key which is why we developed a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

Record mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select anything you might ever need.

Simple & effective

In only a couple of clicks it will be possible to pick what goes where, when it starts, and how.

Our developers took user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Apart from providing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are constantly making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Awesome Support (WordPress)

Castle gates

Strong safety of your records

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the records end up being in the right places in Awesome Support (WordPress).

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Sustained association between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to Awesome Support (WordPress) we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Awesome Support (WordPress)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Awesome Support (WordPress) work

  • Get ready

    Start with creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from SolarWinds Service Desk (Samanage) to Awesome Support (WordPress).

  • Fill out the form with necessary credentials to permit our data migration tool to access information from your current help desk.

  • Connect Awesome Support (WordPress)

    Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Awesome Support (WordPress) all data

    Once everything's validated, choose a quiet time with the minimal load on the support team and begin migrating from SolarWinds Service Desk (Samanage) to Awesome Support (WordPress).

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Awesome Support (WordPress) import

Our team would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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