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SolarWinds Service Desk (Samanage) to Assembla
migration service

Effortless , no special expertise or coding required. A complete SolarWinds Service Desk (Samanage) to Assembla data migration instrument.

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Your best tool for SolarWinds Service Desk (Samanage) to Assembla data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply pick the records you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target solution and see the miracle happening.
Record completion
Migrate your help desk records in full to ensure that no ticket has lost critical customer service information.
Simple and easy process

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just attach both platforms, pick what you need to take to a new database and allow the tool do the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive where you expected.

Data safety is priority

You data is key which is why we created a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

You control the process

Manage your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press you will be able to choose the data arrangement, when it starts, and in what order.

Our developers considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Except producing great customer support services, we always want to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Assembla

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right places in Assembla.

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Maintained connectivity between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to Assembla we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Assembla

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to Assembla work

  • Prepare

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from SolarWinds Service Desk (Samanage) to Assembla.

  • Fill in the form with required credentials to allow our data migration tool to access records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Assembla everything

    Once everything's validated, determine a quiet time with the minimal load on the support team and begin migrating from SolarWinds Service Desk (Samanage) to Assembla.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Our staff would be more than happy to run a customized migration if you have special requirements.
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