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SolarWinds Service Desk (Samanage) to Adobe Experience Manager
migration service

Trouble-free , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to Adobe Experience Manager data migration software.

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The best SolarWinds Service Desk (Samanage) to Adobe Experience Manager tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just choose customer info you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new system and observe the magic happening.
Data completion
Migrate your help desk records in full to make certain that no ticket is missing essential customer support details.
Effortless procedure

You don’t have to bother about coding or continuously watch each record moved.

Just link both platforms, pick what you need to take to a new database and let the Migration Wizard deal with the rest for you.

Preserved connections

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you how you left it.

Security is paramount

Information is everything which is why we designed a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Record mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might actually need.

Simple & effective

In only a couple of clicks it is possible to pick what goes where, when it goes, and how.

Our tech engineers considered user experience as a priority and made sure that you will be able to use the system to its fullest.

Good service first

Outside of providing great customer service, we always aim to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Adobe Experience Manager

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right destinations in Adobe Experience Manager.

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Maintained association between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to Adobe Experience Manager we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Adobe Experience Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Adobe Experience Manager work

  • Get ready

    Register and go to our migration software.

  • Pick and link your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Connect Adobe Experience Manager

    Grant the right to access your Adobe Experience Manager account.

  • Clarify your requirements

    Let us know what aspects of your migration you wish to adjust

  • Have your needs estimated

    We'll analyze your application and send you with a total price and a scope of tasks.

  • Migrate from SolarWinds Service Desk (Samanage) to Adobe Experience Manager everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Adobe Experience Manager import

Our team would be more than happy to run a personalized migration in case you have specific needs.
Get a price estimation

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