Salesforce Service Cloud to SmarterTrack
migration service

Effortless, no special know how or programming required. A complete Salesforce Service Cloud to SmarterTrack data migration instrument.

More details

Your best tool for Salesforce Service Cloud to SmarterTrack data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply choose the records you need to transfer and start the transition immediately.
Easy transition process
No specific expertise required. Just pick what data will go to the target system and see the wonders happening.
Record structure maintenance
Transfer your help desk info in full to make certain that no ticket is missing vital customer service details.
Simple and easy process

You don’t have to bother about scripting or constantly watch each record moved.

Just link your source and target, choose what you need to take to a new database and allow the tool do the remainder.

Data maintenance

Your customer info comes uniteand we mean it.

Each email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our team members have see your passwords or records.

You can be sure that with HDM no data breaches are possible.

Data mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might ever need.

Efficient out-of-the-box solution

In only a couple of buttons to press it is possible to choose the data arrangement, when it goes, and in what order.

Our developers took user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we work to propose the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Salesforce Service Cloud to SmarterTrack

Castle gates

Strong safety of your records

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields, thus helping you to be sure that the data end up in the right destinations in SmarterTrack.

Next

Sustained connectivity between object and people

When migrating your data from Salesforce Service Cloud to SmarterTrack we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Salesforce Service Cloud to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Salesforce Service Cloud to SmarterTrack work

  • Prepare

    Start with preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Salesforce Service Cloud to SmarterTrack.

  • Connect Salesforce Service Cloud

    Complete the form with requested credentials to allow our data migration tool to access information from your current help desk.

  • Connect SmarterTrack

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs.

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to SmarterTrack everything

    When everything's validated, determine a quiet time with the least load on the support staff and start migrating from Salesforce Service Cloud to SmarterTrack.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your SmarterTrack import

Our staff would be more than happy to perform a personalized migration in case you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

,

Best Practices For Your Data Migration As Learned From Our Customers

Data migration can be a challenging process, especially when done for the first time. Initially, it can be difficult because of the unawareness of a…

Rules To Follow During A Data Migration

Now some of you might already know this but it goes without saying, data migration is a lengthy process that requires careful planning and execution.…

Helpdesk with Chat: Easy Way to Better Customer Service

What sets your business apart from other companies who offer the same thing? The answer is quite simple: outstanding, timely customer service. Getting a response…

Book a Call
cancel
%s
— %s