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Salesforce Service Cloud to Pega Customer Service
migration service

Extremely easy , no special knowledge or programming required. A complete Salesforce Service Cloud to Pega Customer Service data migration tool.

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The best Salesforce Service Cloud to Pega Customer Service tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Just choose customer info you need to move and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new system and observe the magic happening.
Data completion
Transfer your help desk data in full to make certain that no ticket is missing critical customer service details.
Effortless process

You don’t have to bother about coding or constantly control each record moved.

Just attach both platforms, pick what you want to migrate and allow the system deal with the rest for you.

From sender information to phone number connection, your entire database will keep their prior data structure untouched.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Security is priority

Information is key which is why we created a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Record mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick just about everything you might actually need.

Guided migration

If you are new to data migrations, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer service, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are always making great strides to improve the general experience.


Why you should use Help Desk Migration to switch from Salesforce Service Cloud to Pega Customer Service

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in Pega Customer Service.

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Sustained connectivity between object and people

When migrating your records from Salesforce Service Cloud to Pega Customer Service we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Salesforce Service Cloud to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Salesforce Service Cloud to Pega Customer Service work

  • Get ready

    Sign up and go to our migration wizard.

  • Select and connect your Salesforce Service Cloud support desk with HDM.

  • Give access to your Pega Customer Service account.

  • Describe your needs

    Let us know what aspects of your migration you need to tweak

  • Get your preferences estimated

    We shall research your case and get back to you with a cost and a scope of tasks.

  • Migrate from Salesforce Service Cloud to Pega Customer Service all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Pega Customer Service import

Our team would be more than happy to run a personalized migration in case you have special needs.
Get a price estimation

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