RSTickets!Pro to Solvemate
migration service

Smooth, no special skill set or coding required. A complete RSTickets!Pro to Solvemate data migration instrument.

More details

Your best tool for RSTickets!Pro to Solvemate data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Simply choose customer info you need to move and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just pick what data will go to the target system and observe the magic happening.
Record structure maintenance
Migrate your help desk data in full to make sure that no ticket has lost essential customer support details.
Easy procedure

No need to worry about scripting or constantly watch each record transferred.

Just attach both platforms, choose what you want to take to a new database and allow the system deal with the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their previous connections maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is priority

You data is everything which is why we designed a method that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Data mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might actually need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from producing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from RSTickets!Pro to Solvemate

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields, thus letting you be sure that the data end up being in the right destinations in Solvemate.

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When migrating your data from RSTickets!Pro to Solvemate we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from RSTickets!Pro to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from RSTickets!Pro to Solvemate work

  • Prepare

    Sign up and go to our migration service.

  • Connect RSTickets!Pro

    Choose and link your RSTickets!Pro support desk with HDM.

  • Connect Solvemate

    Grant the right to access your Solvemate account.

  • Explain your needs

    Let us know what components of your migration you would like to modify

  • Have your needs estimated

    We will research your case and send you with a price range and a scope of work.

  • Migrate from RSTickets!Pro to Solvemate all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Solvemate import

Our staff would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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