RSTickets!Pro to Pega Customer Service
migration service

Smooth , no special expertise or coding required. A complete RSTickets!Pro to Pega Customer Service data migration software.

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Your best tool for RSTickets!Pro to Pega Customer Service data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose customer info you need to move and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target system and observe the magic happening.
Record completion
Move your help desk info in full to make sure that no ticket has lost vital customer service details.
Automated migration

Worried that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool interface simple to use as it can possibly be.

Connect the help desks, select data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their initial data structure maintained.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

Information is key which is why we designed a system that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Record mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.

Simple & effective

In just a few buttons to press it is possible to pick what goes where, when it starts, and how.

Our tech engineers took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously making great strides to increase the core experience.


Reasons to use Help Desk Migration to switch from RSTickets!Pro to Pega Customer Service

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in Pega Customer Service.

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When migrating your data from RSTickets!Pro to Pega Customer Service we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from RSTickets!Pro to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from RSTickets!Pro to Pega Customer Service work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect RSTickets!Pro

    Choose and connect your RSTickets!Pro support desk with HDM.

  • Connect Pega Customer Service

    Give the right to access your Pega Customer Service account.

  • Explain your requirements

    Let us know exactly what elements of your migration you want to adjust

  • Get your needs estimated

    We'll analyze your case and get back to you with a cost and a scope of tasks.

  • Migrate from RSTickets!Pro to Pega Customer Service everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Pega Customer Service import

Our staff would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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