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RingCentral Engage Digital to USU Smart Link
migration service

Effortless , no special skill set or programming required. A complete RingCentral Engage Digital to USU Smart Link data migration instrument.

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No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Just pick customer info you need to move and start the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the new solution and observe the magic happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket is missing vital customer support information.
Simple and easy process

You don’t have to bother about scripting or continuously control each record moved.

Just link your source and target, choose what you want to migrate and let the Migration Wizard deal with the remainder.

Data maintenance

Your customer info comes complete , you can take our word.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our team members can access to your passwords or records.

You may be sure that with HDM no hacker attacks will take place.

Data mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might actually need.

Guided migration

If you are new to data migrations, don’t worry. Useful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service supplier, we work to propose the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Castle gates

Strong security of your information

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right places in USU Smart Link.

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Maintained connectivity between object and people

When migrating your data from RingCentral Engage Digital to USU Smart Link we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Register and go to our migration software.

  • Pick and link your RingCentral Engage Digital service desk with HDM.

  • Grant the right to access your USU Smart Link account.

  • Express your business needs

    Let us know what aspects of your migration you would like to tweak

  • Get your preferences estimated

    We will research your application and get back to you with a price and a scope of tasks.

  • Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration
Our staff would be more than happy to perform a custom migration in case you have particular requirements.
Get a price estimation

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