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RingCentral Engage Digital to Textline
migration service

Smooth , no special knowledge or coding required. A complete RingCentral Engage Digital to Textline data migration tool.

More details

Your best tool for RingCentral Engage Digital to Textline data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just pick the records you need to move and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new solution and see the magic happening.
Record completion
Migrate your help desk records in full to make certain that no ticket is missing critical customer service details.
Automated migration

Scared that you’ll need special skills to move your info? Worry not as we made sure that our tool user friendly as possible.

Attach the help desks, pick data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their prior connections intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is paramount

Information is everything which is why we developed a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Record mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Simple & effective

In just a couple of clicks you will be able to choose what goes where, when it goes, and in what order.

Our tech engineers took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Good service first

Apart from providing great customer service, we always strive to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from RingCentral Engage Digital to Textline

Castle gates

Strong security of your information

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in Textline.

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Maintained connectivity between object and people

When migrating your data from RingCentral Engage Digital to Textline we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from RingCentral Engage Digital to Textline

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from RingCentral Engage Digital to Textline work

  • Prepare

    Register and go to our migration tool.

  • Select and connect your RingCentral Engage Digital support desk with HDM.

  • Connect Textline

    Grant access to your Textline account.

  • Clarify your business needs

    Let us know what aspects of your migration you wish to adjust

  • Have your requirements estimated

    We shall analyze your case and send you with a the overall cost and a scope of work.

  • Migrate from RingCentral Engage Digital to Textline everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Textline import

Our staff would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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