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RingCentral Engage Digital to Pega Customer Service
migration service

Trouble-free , no special know how or programming required. A complete RingCentral Engage Digital to Pega Customer Service data migration tool.

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The best RingCentral Engage Digital to Pega Customer Service tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just choose what data you need to move and set off with the transition when comfortable.
Easy transition process
No specific expertise required. Just select what data will go to the new system and enjoy the magic happening.
Data structure maintenance
Transfer your help desk info in full to make sure that no ticket has lost vital customer service information.
Simple and easy procedure

No need to worry about scripting or continuously control each piece of info transferred.

Just link your source and target, choose what you need to migrate and allow the Migration Wizard do the rest for you.

Data maintenance

Your customer data migrates complete and we mean it.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our team members have access to your credentials or other information.

You can be sure that with HDM no data breaches are possible.

You’re in control

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it is possible to select what goes where, when it starts, and in what order.

Our developers took user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we aim to propose the best possible migration tool. However, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from RingCentral Engage Digital to Pega Customer Service

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right places in Pega Customer Service.

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Sustained relation between object and people

When migrating your records from RingCentral Engage Digital to Pega Customer Service we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from RingCentral Engage Digital to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from RingCentral Engage Digital to Pega Customer Service work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect RingCentral Engage Digital

    Select and connect your RingCentral Engage Digital service desk with HDM.

  • Connect Pega Customer Service

    Give access to your Pega Customer Service account.

  • Outline your requirements

    Let us know what parts of your migration you wish to fine-tune

  • Get your needs estimated

    We'll research your application and get back to you with a price range and a scope of work.

  • Migrate from RingCentral Engage Digital to Pega Customer Service everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Pega Customer Service import

Our team would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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