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RingCentral Engage Digital to FirstOne HelpDesk
migration service

Smooth , no special know how or programming required. A complete RingCentral Engage Digital to FirstOne HelpDesk data migration tool.

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Your best tool for RingCentral Engage Digital to FirstOne HelpDesk data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Simply pick the records you need to transfer and set off with the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the target solution and see the wonders happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket has lost critical customer service information.
Simple and easy procedure

You don’t have to bother about scripting or continuously watch each record moved.

Just attach both platforms, choose what you want to take to a new database and let the tool deal with the remainder.

Preserved connections

From sender information to phone number connection, your entire database will keep their prior connections intact.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Security is priority

You data is everything which is why we developed a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Data mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Apart from producing great customer support services, we always want to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from RingCentral Engage Digital to FirstOne HelpDesk

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right places in FirstOne HelpDesk.

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When migrating your data from RingCentral Engage Digital to FirstOne HelpDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from RingCentral Engage Digital to FirstOne HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from RingCentral Engage Digital to FirstOne HelpDesk work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect RingCentral Engage Digital

    Opt and connect your RingCentral Engage Digital service desk with HDM.

  • Give access to your FirstOne HelpDesk account.

  • Explain your needs

    Let us know what aspects of your migration you need to fine-tune

  • Have your requirements estimated

    We shall research your application and send you with a total price and a scope of tasks.

  • Migrate from RingCentral Engage Digital to FirstOne HelpDesk all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your FirstOne HelpDesk import

Our staff would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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