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RingCentral Engage Digital to CA Service Desk Manager
migration service

Trouble-free , no special skill set or coding required. A complete RingCentral Engage Digital to CA Service Desk Manager data migration instrument.

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The best RingCentral Engage Digital to CA Service Desk Manager tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply decide on the records you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just pick what data will go to the target platform and see the miracle happening.
Data structure maintenance
Move your help desk records in full to ensure that no ticket is missing essential customer support information.
Automated tool

Scared that you’ll need special skills to migrate your customer service data? Don’t be as we made sure that our tool interface is as easy to use as possible.

Link the platforms, choose data, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure intact.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

Information is key which is why we developed a system that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Data mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Useful and insightful on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except providing great customer service, we always aim to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from RingCentral Engage Digital to CA Service Desk Manager

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the data end up being in the right places in CA Service Desk Manager.

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Retained connection between object and people

When migrating your records from RingCentral Engage Digital to CA Service Desk Manager we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from RingCentral Engage Digital to CA Service Desk Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from RingCentral Engage Digital to CA Service Desk Manager work

  • Get ready

    Register and go to our migration service.

  • Choose and link your RingCentral Engage Digital service desk with HDM.

  • Connect CA Service Desk Manager

    Give access to your CA Service Desk Manager account.

  • Detail your needs

    Let us understand precisely what elements of your migration you wish to tweak

  • Get your requirements estimated

    We'll research your application and send you with a total price and a scope of work.

  • Migrate from RingCentral Engage Digital to CA Service Desk Manager all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your CA Service Desk Manager import

Our team would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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