Richmond ServiceDesk import
in a few clicks

Without developers, timelack and hustle. With help of robust data import wizard.

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Safe and Secure
Your passwords as well as records are safe with us and will be used for import only.
Fast & Furious
It will take you no longer than 20 minutes to set up the import to Richmond ServiceDesk and run the test data transfer.
All Data Import
HDM is capable of importing all major record types and fields you need, precisely where you want them to be.

Why import data to Richmond ServiceDesk
using Help Desk Migration?

Security first

We don't share any of your information with third parties, and moreover meticulously protect it, so not a thing gets lost or stolen.

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User-friendly wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

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Alternative and powerful field mapping

Only Help Desk Migration make it easier to automatically transmit custom fields, as well as map their destination.

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Preserved relations between objects and people

All tickets will be imported to Richmond ServiceDesk with their respective agents, contacts, and attachments, thus, saving the previous record of customers' requests.

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Objects you may import to Richmond ServiceDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Companies
  • Folders

Import data to Richmond ServiceDesk in six easy steps

  • Prepare

    Sign up and go to our migration wizard.

  • Pick and link your source support desk with HDM.

  • Connect Richmond ServiceDesk

    Grant access to your Richmond ServiceDesk account.

  • Explain your needs

    Let us know what aspects of your migration you wish to fine-tune

  • Get your needs estimated

    We shall research your application and send you with a total price and a scope of work.

  • Import to Richmond ServiceDesk all data

    Move all your customer service records in a single push.

We keep your data safe

We take security very seriously and have built an in-depth set of practices , technologies , and policies to help ensure that your data is protected.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Richmond ServiceDesk import in a few clicks

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