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Richmond ServiceDesk to WonderDesk
migration service

Extremely easy , no special knowledge or programming required. A complete Richmond ServiceDesk to WonderDesk data migration instrument.

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The best Richmond ServiceDesk to WonderDesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Simply pick the records you need to transfer and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target solution and see the wonders happening.
Data completion
Transfer your help desk data in full to make sure that no ticket has lost critical customer support details.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your customer service data? Worry not as we made sure that our tool interface simple to use as it can possibly be.

Connect the help desks, pick records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their prior data structure maintained.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive how you expected.

Security is priority

You data is key which is why we designed a method that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You control the process

Take complete control of your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to choose what goes where, when it starts, and how.

Our software considered customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Apart from producing great customer support services, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to switch from Richmond ServiceDesk to WonderDesk

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right destinations in WonderDesk.

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Sustained connection between object and people

When migrating your records from Richmond ServiceDesk to WonderDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to WonderDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to WonderDesk work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Richmond ServiceDesk

    Opt and link your Richmond ServiceDesk support desk with HDM.

  • Connect WonderDesk

    Give the right to access your WonderDesk account.

  • Describe your requirements

    Let us know what parts of your migration you need to fine-tune

  • Get your needs estimated

    We will analyze your application and get back to you with a cost and a scope of tasks.

  • Migrate from Richmond ServiceDesk to WonderDesk all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your WonderDesk import

Our team would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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