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Richmond ServiceDesk to Vision Helpdesk
migration service

Trouble-free , no special knowledge or programming required. A complete Richmond ServiceDesk to Vision Helpdesk data migration tool.

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The best Richmond ServiceDesk to Vision Helpdesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just pick the records you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new solution and see the magic happening.
Data completion
Transfer your help desk records in full to ensure that no ticket is missing critical customer support details.
Easy process

No need to worry about scripting or constantly control each record transferred.

Just link both platforms, pick what you need to migrate and let the tool deal with the rest for you.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is priority

Information is key which is why we created a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Record mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might ever need.

Simple & effective

In only a couple of clicks you will be able to choose what goes where, when it goes, and how.

Our developers took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Apart from producing great customer service, we always strive to improve our customer service.

As a company, we want you to experience best possible service, which is why we are continuously making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from Richmond ServiceDesk to Vision Helpdesk

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right destinations in Vision Helpdesk.

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When migrating your records from Richmond ServiceDesk to Vision Helpdesk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Vision Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to Vision Helpdesk work

  • Get ready

    Register and go to our migration wizard.

  • Select and link your Richmond ServiceDesk support desk with HDM.

  • Connect Vision Helpdesk

    Grant the right to access your Vision Helpdesk account.

  • Outline your requirements

    Let us know exactly what elements of your migration you need to tweak

  • Get your preferences estimated

    We shall research your case and get back to you with a total price and a scope of work.

  • Migrate from Richmond ServiceDesk to Vision Helpdesk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Vision Helpdesk import

Our team would be more than happy to run a customized migration in case you have special requirements.
Get a price estimation

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