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Richmond ServiceDesk to VI Service Desk
migration service

Effortless , no special knowledge or coding required. A complete Richmond ServiceDesk to VI Service Desk data migration instrument.

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Your best tool for Richmond ServiceDesk to VI Service Desk data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just choose what data you need to transfer and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new system and enjoy the wonders happening.
Record completion
Transfer your help desk data in full to make sure that no ticket has lost vital customer service details.
Automated migration

Afraid that you’ll need advanced skills to move your info? Worry not as we ensured that our tool accessible as possible.

Link the help desks, select data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their prior connections maintained.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive how you expected.

Security is paramount

You data is everything which is why we designed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

You control the process

Take complete control of your information with our internal data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In just a few clicks it is possible to select the data arrangement, when it goes, and how.

Our developers took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Good service first

Outside of providing great customer support services, we always aim to develop our customer service.

As a team, we want you to have the best possible service, which is why we are always putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from Richmond ServiceDesk to VI Service Desk

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in VI Service Desk.

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Sustained connection between object and people

When migrating your data from Richmond ServiceDesk to VI Service Desk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to VI Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to VI Service Desk work

  • Prepare

    Sign up and go to our migration service.

  • Connect Richmond ServiceDesk

    Pick and connect your Richmond ServiceDesk support desk with HDM.

  • Grant the right to access your VI Service Desk account.

  • Express your needs

    Let us know what parts of your migration you want to modify

  • Have your needs estimated

    We will investigate your case and send you with a price range and a scope of tasks.

  • Migrate from Richmond ServiceDesk to VI Service Desk all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your VI Service Desk import

Our staff would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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