Richmond ServiceDesk to USU Valuemation (ITSDM)
migration service

Effortless , no special knowledge or coding required. A complete Richmond ServiceDesk to USU Valuemation (ITSDM) data migration instrument.

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Secure and Reputable
Your passwords as well as records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to get started with the migration.
Full & Precise
We've taken into account all significant peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of data

Reasons to use Help Desk Migration to switch from Richmond ServiceDesk to USU Valuemation (ITSDM)

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right places in USU Valuemation (ITSDM).

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Maintained connectivity between object and people

When migrating your data from Richmond ServiceDesk to USU Valuemation (ITSDM) we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Richmond ServiceDesk to USU Valuemation (ITSDM)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Richmond ServiceDesk to USU Valuemation (ITSDM) work

  • Prepare

    Sign-up and go to our migration service.

  • Connect Richmond ServiceDesk

    Opt and connect your Richmond ServiceDesk service desk with HDM.

  • Connect USU Valuemation (ITSDM)

    Grant access to your USU Valuemation (ITSDM) account.

  • Outline your needs

    Let us know what parts of your migration you need to modify

  • Have your requirements estimated

    We shall research your application and send you with a the overall cost and a scope of tasks.

  • Migrate from Richmond ServiceDesk to USU Valuemation (ITSDM) all data

    Move all your customer service records in a single push.


Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
Start new estimation
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Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your USU Valuemation (ITSDM) import

Our staff would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

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Help Desk Migration service


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