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Richmond ServiceDesk to USU Valuemation (ITSDM)
migration service

Effortless , no special knowledge or coding required. A complete Richmond ServiceDesk to USU Valuemation (ITSDM) data migration instrument.

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Your best tool for Richmond ServiceDesk to USU Valuemation (ITSDM) data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply pick what data you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target solution and enjoy the magic happening.
Record completion
Migrate your help desk info in full to ensure that no ticket has lost critical customer service information.
Easy procedure

No need to worry about scripting or continuously watch each piece of info moved.

Just attach both platforms, tick what you need to migrate and let the tool do the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their initial connections intact.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will arrive how you expected.

Security is priority

You data is everything which is why we developed a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You’re in charge

Take complete control of your customer data with our internal data mapper. Select what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press you will be able to select what goes where, when it goes, and in what order.

Our developers considered user experience as a priority and ensured that it will be possible to use the system to its fullest.

Good service first

Outside of producing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from Richmond ServiceDesk to USU Valuemation (ITSDM)

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right places in USU Valuemation (ITSDM).

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Maintained connectivity between object and people

When migrating your data from Richmond ServiceDesk to USU Valuemation (ITSDM) we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to USU Valuemation (ITSDM)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to USU Valuemation (ITSDM) work

  • Prepare

    Sign-up and go to our migration service.

  • Connect Richmond ServiceDesk

    Opt and connect your Richmond ServiceDesk service desk with HDM.

  • Connect USU Valuemation (ITSDM)

    Grant access to your USU Valuemation (ITSDM) account.

  • Outline your needs

    Let us know what parts of your migration you need to modify

  • Have your requirements estimated

    We shall research your application and send you with a the overall cost and a scope of tasks.

  • Migrate from Richmond ServiceDesk to USU Valuemation (ITSDM) all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your USU Valuemation (ITSDM) import

Our staff would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

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