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Richmond ServiceDesk to USU Smart Link
migration service

Effortless , no special know how or coding required. A complete Richmond ServiceDesk to USU Smart Link data migration tool.

More details
No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick what data you need to migrate and start the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the target solution and enjoy the miracle happening.
Record structure maintenance
Move your help desk info in full to make sure that no ticket has lost essential customer service details.
Automated migration

Worried that you’ll need advanced skills to migrate your info? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Link the platforms, select data, click ok, and you’re done!

Data maintenance

Your information migrates unite and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our staff members have see your passwords or records.

You can be certain with HDM no data breaches are possible.

Data mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.

Efficient out-of-the-box solution

In just a few buttons to press you will be able to select the data arrangement, when it goes, and in what order.

Our tech engineers took user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer priority

As a data import service provider, we aim to offer the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Castle gates

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right destinations in USU Smart Link.

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Retained connectivity between object and people

When migrating your data from Richmond ServiceDesk to USU Smart Link we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Sign-up and go to our migration service.

  • Connect Richmond ServiceDesk

    Choose and connect your Richmond ServiceDesk support desk with HDM.

  • Grant access to your USU Smart Link account.

  • Explain your needs

    Let us know what parts of your migration you want to adjust

  • Have your needs estimated

    We shall research your application and send you with a the overall cost and a scope of tasks.

  • Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration
Our staff would be more than happy to perform a custom migration if you have specific requirements.
Get a price estimation

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