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Richmond ServiceDesk to unitworx
migration service

Extremely easy , no special know how or coding required. A complete Richmond ServiceDesk to unitworx data migration software.

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The best Richmond ServiceDesk to unitworx tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Just pick customer info you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just choose what data will go to the new solution and observe the wonders happening.
Data structure maintenance
Migrate your help desk records in full to make certain that no ticket has lost essential customer service details.
Simple and easy process

No need to worry about coding or constantly watch each piece of info transferred.

Just attach both platforms, tick what you want to migrate and allow the system do the remainder.

From sender information to phone number connection, your entire database will keep their initial connections maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will arrive where you expected.

Security is priority

Information is everything which is why we designed a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

You control the process

Take complete control of your customer data with our in-app data mapper. Pick what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Helpful and intuitive on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from producing great customer service, we always want to improve our customer service.

As a company, we want you to experience best possible service, which is why we are constantly putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Richmond ServiceDesk to unitworx

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right destinations in unitworx.

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Maintained relation between object and people

When migrating your records from Richmond ServiceDesk to unitworx we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to unitworx

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to unitworx work

  • Get ready

    Register and go to our migration tool.

  • Connect Richmond ServiceDesk

    Select and connect your Richmond ServiceDesk support desk with HDM.

  • Grant the right to access your unitworx account.

  • Outline your needs

    Let us know exactly what aspects of your migration you would like to adjust

  • Have your needs estimated

    We shall research your case and send you with a price range and a scope of work.

  • Migrate from Richmond ServiceDesk to unitworx all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your unitworx import

Our team would be more than happy to perform a personalized migration if you have specific requirements.
Get a price estimation

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