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Richmond ServiceDesk to TOPdesk
migration service

Effortless , no special expertise or programming required. A complete Richmond ServiceDesk to TOPdesk data migration instrument.

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Your best tool for Richmond ServiceDesk to TOPdesk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply decide on customer info you need to transfer and start the transition right away.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target platform and observe the wonders happening.
Record completion
Move your help desk info in full to ensure that no ticket is missing critical customer support details.
Easy procedure

You don’t have to bother about coding or constantly watch each record transferred.

Just attach your source and target, pick what you want to take to a new database and let the Migration Wizard do the remainder.

Data dependency

Your customer info comes unite , you can take our word.

Each email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees can see your passwords or records.

You can rest assured that with HDM no hacker attacks are possible.

Record mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and simplified on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we work to deliver the most effective migration tool. Yet, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Richmond ServiceDesk to TOPdesk

Castle gates

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right destinations in TOPdesk.

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Retained connectivity between object and people

When migrating your data from Richmond ServiceDesk to TOPdesk we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to TOPdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to TOPdesk work

  • Prepare

    Start with setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Richmond ServiceDesk to TOPdesk.

  • Connect Richmond ServiceDesk

    Complete the form with requested credentials to permit our data migration tool to retrieve data from your current help desk.

  • Connect TOPdesk

    Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be moved in line with your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to TOPdesk everything

    When everything's validated, find a quiet time with the least load on the support team and start migrating from Richmond ServiceDesk to TOPdesk.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your TOPdesk import

Our staff would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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