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Richmond ServiceDesk to Talkus
migration service

Extremely easy , no special knowledge or programming required. A complete Richmond ServiceDesk to Talkus data migration software.

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The best Richmond ServiceDesk to Talkus tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Just decide on what data you need to transfer and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new platform and enjoy the wonders happening.
Data completion
Migrate your help desk data in full to make sure that no ticket has lost critical customer service information.
Automated tool

Afraid that you’ll have to use advanced skills to move your info? Don’t be as we made sure that our tool simple to use as possible.

Attach the platforms, choose data, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive how you expected.

Data safety is paramount

You data is key which is why we created a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You’re in control

Manage your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Except providing great customer support services, we always aim to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from Richmond ServiceDesk to Talkus

Castle gates

Strong security of your data

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right places in Talkus.

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When migrating your records from Richmond ServiceDesk to Talkus we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Talkus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Richmond ServiceDesk to Talkus work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Richmond ServiceDesk

    Select and connect your Richmond ServiceDesk service desk with HDM.

  • Connect Talkus

    Grant the right to access your Talkus account.

  • Clarify your business needs

    Let us understand precisely what components of your migration you want to modify

  • Get your preferences estimated

    We'll investigate your application and get back to you with a price range and a scope of tasks.

  • Migrate from Richmond ServiceDesk to Talkus all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Talkus import

Our team would be more than happy to run a custom migration if you have special demands.
Get a price estimation

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