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Richmond ServiceDesk to Solvemate
migration service

Effortless , no special knowledge or programming required. A complete Richmond ServiceDesk to Solvemate data migration instrument.

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Your best tool for Richmond ServiceDesk to Solvemate data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just decide on what data you need to move and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new platform and enjoy the magic happening.
Record completion
Move your help desk data in full to ensure that no ticket is missing vital customer service information.
Effortless process

You don’t have to bother about coding or constantly watch each record transferred.

Just link both platforms, pick what you want to migrate and allow the system do the remainder.

From sender information to phone number connection, all you records will keep their initial data structure intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is paramount

Information is key which is why we developed a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Helpful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Apart from providing great customer service, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are always making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from Richmond ServiceDesk to Solvemate

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right places in Solvemate.

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When migrating your data from Richmond ServiceDesk to Solvemate we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Richmond ServiceDesk to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Richmond ServiceDesk to Solvemate work

  • Prepare

    Sign up and go to our migration wizard.

  • Pick and connect your Richmond ServiceDesk service desk with HDM.

  • Give the right to access your Solvemate account.

  • Explain your requirements

    Let us understand precisely what parts of your migration you want to tweak

  • Get your requirements estimated

    We will research your case and send you with a price range and a scope of work.

  • Migrate from Richmond ServiceDesk to Solvemate everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Solvemate import

Our staff would be more than happy to run a customized migration in case you have particular demands.
Get a price estimation

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